ITIL Intermediate Service Operation 3 daysThis course leads to the ITIL Certificate Service Operation. This is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.The course covers the management and control of the activities and techniques within the Service Operation stage, but not the detail of each of the supporting processes.Youll learn Detailed understanding of processes, functions and activities related to Service operations within the Service Lifecycle.Introduction to service operationService operation Skryť popis