The Courseware package consist out of two publications, TRIM The Rational IT Model Foundation Courseware ISBN 978 94 018 0201 7 and TRIM The Rational IT Model ISBN 978 94 018 0052 5.This training consists of two days, which provide preparation for the TRIM Foundation exam. The courseware convers the basics of The Rational IT Model and provides a simpler way for organizations to adapt Service Management as a practice.Apart from the certificate that you will receive when passing the exam, the knowledge you gain during the training about transforming your organization towards a service provider model is significantly more Skryť popis