Dedication Prologue PART I: FORGET EVERYTHING YOU LEARNED ABOUT COMMUNICATION AT WORK 1. The Changing World of Work 2. Communication: The Competitive Advantage of the 21st Century 3. Why Leaders Should Care About Re-Making Communication and Work PART II: THE REAL STORY ABOUT COMMUNICATION AT WORK 4. Old Myths and New Principles 5. Taking a Communication Perspective 6. Workplace Culture: The Ecosystem of Our Patterns of Communication and Interaction 7. Organizational Leaders: Architects of Their Patterns of Communication and Interaction PART III: A GUIDE FOR RE-MAKING PATTERNS OF COMMUNICATION AT WORK 8. Managing the Physics of Communication 9. Learning to See Patterns of Interaction 10. Common Communication Pitfalls and Unwanted Repetitive Patterns 11. The Top-10 Patterns of Communication Leaders Must Get Right 12. The SEAVA Process 13. Applying SEAVA to Common Pitfalls and Unwanted Repetitive Patterns 14. Using SEAVA One-on-One 15. Using SEAVA with Teams PART IV: CREATING BIG CHANGE BY STARTING SMALL 16. Where to Begin with Yourself, Your Team and Your Organization 17. Guided Coaching: Seeing Patterns of Interaction, Noticing Critical Moments of Communication, and Operationalizing the Communication Perspective 18. Three-Minute Summary: How to Effectively Share the Book\'s Lessons with the \'Hard-to-Reach\'