Dedication Readers Info Acknowledgements Prologue Chapter 1. Service, Systems, and Science Abstract A Service is. Service Defined Service Described: The IHIP Paradigm Classifying Services The Standard Industrial Classification Typologies of Services Trade of Goods and Services Products and Services and Their Differences The Product-Service Continuum Organizational Models Risk Factors The Contact Factor Service-Dominant View Self-Service Self-Service Technologies Super Service Sustainability and Services What is a Service System? Systems and Functions Holistic Service Systems Service Systems Expand Service Systems in Information Work Library 2.0 and the Long Tail How to Apply the Long Tail to Information Work Library 3.0 The Knowledge Economy and Life-Long Learning The International Information Sector Research4Life The Bigger Picture References Chapter 2. The Story of Service Science Abstract The Shift to a Knowledge Economy Agricultural, Industrial, and Post-Industrial Economies Types of Economic Sectors The Economic Importance of Services The Servitization of Business The Rise of the Service Sector Reasons for the Shift In Tandem with the Shift? Toward an Economy of Service and Knowledge The IBM Story Getting Started Service Science Basic Components Who Can Benefit from Service Science? Forward into Satisfaction References Chapter 3. Synergies: Service Science and the Information Sector Abstract Participating in the Service Science Explosion Information Professionals and Service The Economy and Service Science The Energy of New Vistas Research Opportunities Two Major Studies for Research Priorities in Services Fast Forward to 2015 A New Profile for the Knowledge Worker An Academic Home for Service Science iSchools The iSchool Proposal Who is Teaching What? What are iSchools Teaching? An Outside Opinion A Service Science Look at Libraries Moving On References Chapter 4. Service Science for a Smarter Planet Abstract A Smarter Planet The Internet of Things IoT Comes on Stage Other Practical Applications Early Thought Leaders Big Data Not Only Big Business Analytics Cloud Computing Cognitive Computing The Circular Economy Smarter Planet Initiative Another Opinion Smarter Cities Other Concepts of Whole Service Cities Making a Difference Service Science and Social Value Instrumented, Interconnected, Intelligent References Chapter 5. Credit, Community, and Questions Abstract The Ground Work: Giving Credit The Community Some Questions References Epilogue We've Only Just Begun References Skryť popis