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Previously published: Service operations management: improving service delivery /Robert Johnston, Graham Clark, and Michael Shulver. Harlow, Essex, England; New York: Financial Times/Prentice Hall, 2008.
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Previously published: Service operations management: improving service delivery /Robert Johnston, Graham Clark, and Michael Shulver. Harlow, Essex, England; New York: Financial Times/Prentice Hall, 2008.
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- Nakladateľ: Pearson Education Limited
- Kód:
- Rok vydania: 2012
- Jazyk: Angličtina
- Väzba: Paperback / softback
- Počet strán: 488
- Šírka balenia: 19.3 cm
- Výška balenia: 26.3 cm
- Hĺbka balenia: 1 cm
- Váha balenia: 876 g
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